Terms and conditions of use

1. Who is responsible

Akemix is a product of Juan Andrés Torres Orozco, a natural person, holder of Colombian ID (cédula de ciudadanía) 1.235.140.238, domiciled at Carrera 32 con Calle 32 #32-28, Buenaventura, Valle del Cauca, Colombia.

For legal matters, legal@akemix.app. For support, soporte@akemix.app or +57 312 728 9501 by phone and WhatsApp.

2. Acceptance

By downloading or using Akemix Server or the Akemix app you accept these terms. If you do not agree, do not use the software. Continued use after a change implies acceptance; changes are published on this page with their date.

3. Licence

You are granted a personal, non-exclusive and non-transferable licence to use the software. The free version costs nothing and allows four phones and 30 minutes of transmission a day. What each paid plan includes is published on the pricing page, and that is what is delivered.

Each paid-plan key can be active on two machines at once. Reselling, renting, sublicensing or redistributing the software or its activation keys is not permitted.

The key is valid for as long as its subscription is active: it does not expire on its own and you do not need a new one at each renewal. Akemix Server checks it with our licence service every time it starts and, without a connection, keeps it for up to 30 days from the last check. The key is personal: sharing it with third parties breaches these terms and leads to what section 10 provides.

4. Restrictions

You may not reverse engineer, decompile or modify the software, except to the extent expressly permitted by applicable law. You may not remove intellectual property notices, nor use the Akemix name in derivative products without written authorisation.

5. Content and recordings

The audio you capture, mix or record is yours. Akemix does not access it and does not transmit it outside your local network.

You are responsible for obtaining consent from the people whose audio is captured. In Colombia, recording someone without their authorisation may infringe their right to privacy and to their own image.

6. Price, payment and invoicing

Paid plans are monthly or yearly subscriptions, at the prices and limits published on the pricing page. The number of phones each plan allows is what the software permits; how many work well at once also depends on your WiFi network, which is outside our control. They renew automatically at the end of each period until you cancel. You can cancel at any time from the billing portal, and you keep the plan until the end of the period already paid.

Under Settings → Plan, Akemix Server shows the date of the next renewal or, if you cancelled, the date the plan ends, and warns you if a payment could not be taken. Paddle sends you the receipt for every charge.

If the subscription is cancelled or stops being paid, the server falls back to the free plan. Your settings and recordings are left untouched.

Payment is processed by Paddle.com, which acts as merchant of record for the transaction and issues the corresponding receipt. Akemix never receives or stores your card details.

7. Withdrawal, payment reversal and warranty

As this is a distance sale, you have the right of withdrawal for five business days after purchase, under article 47 of Colombian Law 1480 of 2011. To exercise it, simply write to soporte@akemix.app within that period: the full amount is refunded and you do not have to give a reason.

You are also entitled to the payment reversal of article 51 of the same law, and to the statutory warranty of article 7: if the software does not work as advertised, you are entitled to have it repaired, replaced, or your money returned.

8. Warranty and liability

Beyond the statutory warranties that cannot be excluded, the software is provided as is. It is not guaranteed to run without interruption on any network, machine or configuration: latency and stability depend on your WiFi network, which is outside our control.

We are not liable for lost recordings, loss of profit or indirect damages arising from use of the software, to the extent Colombian law permits that limitation.

9. Intellectual property

The software, the documentation and the Akemix name belong to their owner. Akemix is not registered as a trademark before the Colombian Superintendence of Industry and Commerce, which does not affect copyright over the software.

The software includes third-party libraries under open licences, whose authorship is credited on the About screen of the application.

10. Termination

The licence terminates if you breach these terms. In that case you must stop using the software and remove it from your machines. What is agreed on intellectual property, liability and applicable law survives termination.

11. Applicable law and disputes

These terms are governed by Colombian law. Any dispute will be submitted to the courts of Buenaventura, Valle del Cauca, without prejudice to your right as a consumer to approach the Superintendence of Industry and Commerce.

Before it comes to that, write to legal@akemix.app: almost everything gets solved by email.