Let us talk
Before writing, have a look at the frequently asked questions: they cover most network and licence cases.
Support email
soporte@akemix.appOpening hours
Monday to Friday, 9:00 – 18:00 (GMT−5). Bug reports are also reviewed at the weekend.
Send us a message
Tell us which version you are running and what you expected to happen.
What we get asked the most
Do I need internet to use Akemix?
Not for the audio: it travels over your local network. On a paid plan, the server checks the licence at start-up and keeps it for up to 30 days offline; after that it falls back to the free plan until it can check again. You also need a connection to download and update the server.
How much latency is there between speaking and hearing?
Total latency is four stretches added up: capture on the phone, the WiFi hop, the server buffer and the output of your sound card. Only the buffer is set by hand —256 samples at 48 kHz are 5.3 ms—; the rest depends on your network and your gear. A 5 GHz network with little traffic holds up; a congested 2.4 GHz one shows immediately in live monitoring. We do not publish an end-to-end figure because we have not measured one yet with a method we could show.
Does it work with an iPhone?
Today the app is Android 9 or later only. The iOS version is in development; subscribe to update notices on the downloads page to know when it ships.
Can I use external microphones connected to the phone?
Yes. The app lists the phone available inputs, including USB-C microphones and compatible jack adapters.
Is the licence per machine or per person?
Per machine: each key can be active on two machines at once, and you release it from Settings to move it to another. The phones that connect do not use up a licence, however many they are.
What happens if a phone runs out of battery mid-session?
The channel is marked as disconnected but keeps its settings. When the same device reconnects, it gets its strip back with faders, pan and inserts intact.
Does the recording include the processing?
You choose. By default the individual tracks are saved clean, before the insert chain, and the stereo mix is saved processed.
Download the server and connect the first phone in five minutes
The free version includes four channels, 30 minutes of transmission a day, EQ and every network tool.
