Let us talk
Before writing, have a look at the frequently asked questions: they cover most network and licence cases.
Support email
soporte@akemix.appOpening hours
Monday to Friday, 9:00 – 18:00 (GMT−5). Bug reports are also reviewed at the weekend.
Send us a message
Tell us which version you are running and what you expected to happen.
What we get asked the most
Do I need internet to use Akemix?
No. All the audio travels over your local network. You only need a connection to download the server, update it and activate a Pro licence.
How much latency is there between speaking and hearing?
On a 5 GHz network with a 256 buffer, total latency is around 12 ms. On congested 2.4 GHz it can go above 30 ms, which is already noticeable for live monitoring.
Does it work with an iPhone?
Today the app is Android 9 or later only. The iOS version is in development; subscribe to update notices on the downloads page to know when it ships.
Can I use external microphones connected to the phone?
Yes. The app lists the phone available inputs, including USB-C microphones and compatible jack adapters.
Is the Pro licence per machine or per person?
Per server installation. The phones that connect do not use up a licence, however many they are.
What happens if a phone runs out of battery mid-session?
The channel is marked as disconnected but keeps its settings. When the same device reconnects, it gets its strip back with faders, pan and inserts intact.
Does the recording include the processing?
You choose. By default the individual tracks are saved clean, before the insert chain, and the stereo mix is saved processed.
Download the server and connect the first phone in five minutes
The free version includes four channels, EQ, stereo recording and every network tool.